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Technical support

Depending on the product you use, we provide different levels of technical support.

Important

Communication via email, dedicated chat in Telegram/Slack or ticket system on working days from 9:00 to 17:00 Europe/Belgade.

Free

Users of the free version can ask for help from the community in our Telegram chat.

Terms

  • Replies to emails are not guaranteed.
  • We provide consultations and answer questions in free form.
  • We do not provide remote diagnostics or assistance in installing or configuring the product (except if you find a bug and want to report it).

Plus

Customers with a Yucca Plus subscription can ask for help from the community in our Telegram chat or contact us by mail info@yucca.app.

Terms

  • Response time to email is up to 3 business days.
  • We provide consultations and answer questions in free form.
  • You can also count on remote diagnosis of problems or assistance with initial installation and configuration of the product.

Enterprise

Customers with a Yucca Enterprise subscription can ask for help from the community in our Telegram chat, by email info@yucca.app or through a dedicated chat in Telegram/Slack.

Terms

  • Response time to email is 1 business day.
  • We provide consultations and answer questions in free form.
  • You can also count on remote diagnosis of problems or assistance in installing and configuring the product and/or related components.

What services are included in the list?

  • Installing and updating Yucca on Linux-based OS
  • Troubleshooting Yucca
  • Installation and configuration of Standalone PostgreSQL for Yucca
  • Installation and configuration of Reverse Proxy server (Nginx, Traefik, HAProxy)

Found a mistake in the text?

If you see an error or a typo, please help us fix it - write to us by mail, in Telegram chat or create a Merge Resuest in repository.