Technical support¶
We consult and answer questions in a free form, in our free time and at will in our [Telegram-chat] (https://t.me/yuccastream) or by mail info@yucca.app users Yucca Free and Yucca Plus customers, without any obligation. We also provide priority technical support for Yucca Enterprise customers, below you can find out about the possibilities and limitations of our options.
Please note that in order to be able to provide quality support, the client must arrange access to the Yucca Web interface, with administrator rights, as well as SSH access to the server(s) with sudo privileges.
Communication via mail, dedicated Telegram chat or space in the ticket system on weekdays from 9:00 to 17:00 Europe/Belgade. The response time to the application is 1 business day, the decision time is up to 5 business days (excluding bugs in the product and/or third-party software).
Base support¶
Requirements¶
- access to the Yucca web interface, with administrator rights, as well as SSH access to the server(s) with sudo privileges.
- A valid Yucca Enterprise license.
Services¶
- Installing and updating Yucca on Linux-based OS
- Troubleshooting Yucca
- Installing and configuring Standalone PostgreSQL for Yucca
- Installing and configuring Reverse Proxy server (Nginx, Traefik, HAProxy)
Price¶
Included in the cost of the Yucca Enterprise license.
Full support¶
Requirements¶
- access to the Yucca web interface, with administrator rights, as well as SSH access to the server(s) with sudo privileges.
- A valid Yucca Enterprise license.
Services¶
- Installing and updating Yucca on Linux-based OS, Kubernetes, Nomad and others (discussed upon request)
- Setting up a linux environment for heavy loads
- Installing and configuring Standalone PostgreSQL for Yucca, with backup
- Installing and configuring Reverse Proxy server (Nginx, Traefik, HAProxy)
- Setting up monitoring based on the Prometheus/Grafana stack with notifications of problems in Slack/Telegram/Email
- Connect to our monitoring system with Slack/Telegram/Email issue notifications
- Priority bug fixing in Yucca
- DevOps outsourcing
- Audit of your IT infrastructure, followed by recommendations
- Deployment and maintenance of Kubernetes
- Assistance in migrating services to Kubernetes
- Assistance in building CI/CD processes
- Setting up a monitoring and logging system
Price¶
Discussed individually.
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