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Technical support

We consult and answer questions in our Telegram chat, as well as provide priority technical support for Yucca Enterprise customers, below you can find out about the possibilities and limitations of our rates.

Please note that in order to be able to provide quality support, the client must arrange access to the Yucca Web interface with administrator rights, as well as SSH access to the server(s) with sudo privileges.

Basic

Communication via mail, dedicated Telegram chat or space in the ticket system on weekdays from 10:00 to 18:00 UTC+3.

The response time to the issue is 1 business day, the decision time is up to 5 business days (excluding bugs in the product and/or third-party software).

Services

  • 3 requests per month included (10 euro per 1 issue over the limit)
  • Installing and updating Yucca on Linux-based OS
  • Troubleshooting Yucca

Price

Included in Yucca Enterprise license cost.

The number of available issues is summed up relative to the number of purchased licenses, unused issues are not transferred to the next month.

Premium

Communication via mail, dedicated Telegram chat or space in the ticket system on weekdays from 9:00 to 21:00 UTC+3.

The response time to the issue is 1 business day, the decision time is up to 3 business days (excluding bugs in the product and/or third-party software).

Services

  • 10 requests per month included (10 euro per 1 issue over the limit)
  • Installing and updating Yucca on a Linux-based OS
  • Setting up a linux environment for heavy loads
  • Installing and configuring Standalone PostgreSQL for Yucca
  • Installing and configuring Reverse Proxy servers (Nginx, Traefik, HAProxy)

Price

1/3 of the cost of 1 Yucca Enterprise license.

Rateed separately for each license, payment is available for 1, 3, 6 and 12 months. The number of available issues is summed up relative to the number of purchased licenses, unused issues are not transferred to the next month.

Maximum

Communication via mail, dedicated Telegram chat or space in the ticket system on any day from 7:00 to 23:00 UTC+3.

The response time to the issue is 3 hours, the decision time is 1 business day (excluding bugs in the product and/or third-party software).

Services

  • 20 issues per month are included (10 euro per 1 issue over the limit)
  • Installation and updating of Yucca on Linux-based OS, Kubernetes, Nomad and others (discussed upon request)
  • Setting up a linux environment for heavy loads
  • Installation and configuring Standalone PostgreSQL for Yucca, with backup
  • Installing and configuring Reverse Proxy server (Nginx, Traefik, HAProxy)
  • Configuring monitoring based on the Prometheus/Grafana stack with notifications of problems in Slack/Telegram/Email
  • Priority bug fixing in Yucca

Price

Cost of 1 Yucca Enterprise license.

Rateed separately for each license, payment is available for 1, 3, 6 and 12 months. The number of available issues is summed up relative to the number of purchased licenses, unused issues are not transferred to the next month.

Full support

  • DevOps outsourcing
  • Audit of your IT infrastructure, with further recommendations
  • Deployment and maintenance of Kubernetes
  • Assistance in migrating services to Kubernetes
  • Assistance in building CI / CD processes
  • Setting up a monitoring and logging system

The price is discussed individually.

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